Healthcare Bad Debt Solutions
Timely, Targeted Outreach to Maximize Bad Debt Recovery
We take a data-driven approach to bad debt collection. Supported by cutting-edge analytic technology and our proprietary multi-point communication methodology, we personalize a contact strategy for each account – working on your behalf, with your patients, to recover lost or delayed revenue.
Higher than average recovery on healthcare bad debt.
Learn about our money-back guarantee.
5-Phase Bad Debt Collection Methodology
Phase 1 ›
Bad Debt Account Setup
Accounts identified for healthcare bad debt collection are loaded in our intelligent technology platform in 24 hours to begin immediate collection efforts. The system performs essential validation and accuracy checks to speed up the contact process.
Phase 2 ›
Contact Plan
Our Business Intelligence Team, leveraging our proprietary data-enhanced platform, develops a propensity to pay score – combining over 220 publicly-available attributes with an internal database of 45 million records – to create a holistic patient profile, their financial situation, and their likely preferred method of communication. The patient profile is used to create a custom contact plan, which is updated daily based on outreach results.
Phase 3 ›
Contact & Collection Outreach
Within 8-10 days, we begin a continuous, dynamic, multi-channel contact plan, including text, email, phone calls, letters, skiptracing and insurance discovery. Our intelligent algorithms update the outreach program based on responses to ensure maximum contact. And we ensure outbound phone calls are properly labeled so they don’t appear as spam. We also employ account re-engagement strategies with specialized campaigns around tax season or settlements.
Phase 4 ›
Bad Debt Collection Resolution
Frost-Arnett works to exhaust all communication channels to maximize payment of healthcare bad debt in full and provide options for pay plan management. In addition, a team of Frost-Arnett’s uncompensated care specialists handle unique healthcare bad debt accounts – including workers’ compensation, bankruptcy, deceased, and insurance disputes – with custom-designed strategies.
Phase 5 ›
Analytics & Reporting
You’ll receive custom reporting options, including demographic analysis, account trending and opportunity identification for process improvements.
May want to add another sentence here with further context related to bad debt.
We are so confident in our ability to provide you with excellent service and collection results that, if you are not satisfied with our service within the first six months, the contract can be cancelled and we will return any fees due on collections up to that point.
“Our experience with Frost-Arnett has always been professional and they make us feel like we’re their number one customer.”
— AmSurg
It’s time to recover losses from uncompensated care.
Money Back Guarantee
We are so confident in our ability to provide you with excellent service and collection results that, if you are not satisfied with our service within the first six months, the contract can be cancelled and we will return any fees due on collections up to that point.