PayJourney™
Transforming the payment journey for both providers and patients.
From the patient’s pre-arrival to cost reporting, PayJourney™ provides an enhanced patient experience while maximizing collections for providers.
PayJourney combines Frost-Arnett’s call center expertise and analytics with the power of non-recourse patient financing and digital outreach to assist patients with each step of their financial journey. Successful patient navigation results in optimized collections for the provider.
Change Management Consulting
We’ll work with you to set key objectives and lead change management for your organization, developing standard operating procedures and job aides to train staff and optimize workflows.
Key Benefit: Full-service project management with baseline KPIs and quantifiable results
Digital Engagement
Our staff acts on your behalf as your extended back office, with proactive patient communications, self-serve payment options, and automatic screening for charity or Medicaid and coverage discovery.
Key Benefit: Enhanced Patient Experience
Dedicated Call Center
Integrated with our Digital Engagement solution, our Call Center staff performs pre-arrival courtesy calls providing estimates and payment options. Post-visit call center activities include patient balance collections, payment plans, or financing allowing the patient to complete their financial obligation.
Key Benefit: Empathetic patient outreach and improved patient payment
Non-Recourse Financing
We offer your patients a flexible, multi-year payment plan at 0% interest with no fees. Patients never see an impact to their credit score and we never send to bad debt or litigation.
Key Benefit: Up to 5x increase in payment volume
MONITOR™
Bad Debt Cash Back
PayJourney MONITOR™ includes a multi-year lookback program to recoup bad debt from patients whose financial situation has changed. Additionally, we provide ongoing monitoring of the bad debt patient database to identify future changes in their financial situation.
Key Benefit: Up to 20% increase in bad debt recovery
Patients’ financial conditions change.
Learn how to recover money you thought was lost.
Learn how a health system in the northeast recovered an additional $1 million in cash and reduced paper costs by 50%.
— Read the case study
Get started on your PayJourney today.