Extended Business Office Solutions
Expert Team and Innovative Technology at Work for You
With end-to-end support to increase your healthcare receiveables, we’ll handle the full patient account journey using highly trained team members and AI-enabled workflows.
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EBO Services
Extended Business Office (EBO) Features
Leveraging intelligent technologies, our EBO services work on your behalf to advance patient engagement, achieve high recovery rates and provide data-driven improvement opportunities.
Patient Engagement
- 24/7 patient portal with mobile and web payment options
- Multi-touch, patient-friendly communications
- Multilingual support for 80+ languages
- More than 90% customer satisfaction
Collections Enhancement
- Omnichannel outreach – dial, text, email, live chat
- Insurance and charity care discovery
- Comprehensive staff training and incentives
Operational Insights
- Customizable reports
- Self-pay inventory management
- Speech analytics
- Trusted data security
Data Security Keeping You Up At Night?
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Extended Business Office (EBO) Services
Developed to give you more bandwidth and access to modern collection technology, our EBO services give you full transparency through advanced analytics, offer flexible and easy payment options for patients, and provide exceptional, caring customer service.
Patient Access
Increase patient visits and maximize revenue collection
From the first point of contact, we’ll handle appointment scheduling and verification to reduce no-shows. And we’ll take care of pre-registration and pre-payment, making the process faster for you and the patient.
Early Out
Encourage early intervention for self-pay balances
Using a variety of technology-enabled payment channels, and a team skilled in operating EHR systems, we develop custom Early Out solutions for higher recovery rates and improved patient experience.
Insurance Follow-Up
Secure reimbursement from payers
Did you know the average cost to manually process an insurance claim is almost $44? Based on annual claim volumes, that can add up to a substantial expense. Our proprietary technology and AI-driven workflows drastically reduce the time and effort required to secure reimbursement on denied or underpaid claims.
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“Frost-Arnett operates as a true partner with the business office. We’re proud to have worked with Frost-Arnett for 19 years.”
— Tennessee Orthopaedic Alliance