Patient Access Solutions
Seamless Patient Experience: Our Specialty
From patient scheduling through patient payment, the team at Frost-Arnett will optimize the patient access process, supporting your team and elevating patient experience.
Customer Support Services
Serving your patients from the first point of contact
Think of Frost-Arnett as your dedicated support center. Our team of customer service specialists handle patient calls for you, answering a variety of patient inquiries, from appointment details to office location and directions.
The result? Seamless patient interaction.
Scheduling & Verification
Handling patient access administration so you can focus on care
Using the latest communication technologies, our trained team handles patient scheduling and verification, gathering accurate information, confirming appointments and communicating necessary details.
The result? Reduced no-shows and reduced wait times.
5 tips for improving your patient payment experience
Pre-Registration & Pre-Arrival Collections
Streamlined patient access and patient payment processes
Our technology-enabled pre-arrival process is easy for patients and streamlined for your staff. We’ll gather accurate patient demographic information and handle insurance co-pays, deductibles or estimates beforehand, so you and your patients can focus on the appointment.
The result? Financial discussions occur earlier, improving collection rates and patient satisfaction.
Financial Assistance
Guided support for patients who need financial assistance
Our trained team of patient payment specialists help your patients navigate the application process for charity programs, giving them options for payment of critical healthcare needs. Taking the burden off your staff, we’ll complete any paperwork along with the screening process.
The result? Less stress on your patients and improved alternate collection options.
“We have been a client for many years and have always had great service. Your staff is great about taking care of our requests and taking care of our accounts.”
— Ascension Saint Thomas Health
Reduce burden on your staff. Increase collections and patient satisfaction.